Returns and Refunds Policy

Thank you for shopping at VB Couture. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer a returns and refunds policy to ensure your satisfaction.

  1. Returns

1.1. Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be returned within 30 days from the date of purchase.
  • The item must be accompanied by the original receipt or proof of purchase.

1.2. Non-eligible Items

The following items are non-returnable:

  • Gift cards
  • Intimate or sanitary goods
  • Sale items (unless they are found to be defective or damaged)

1.3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [email protected] within the specified return period to request a return.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will provide you with further instructions and a return shipping address, if applicable.
  • Pack the item(s) securely in the original packaging, if possible, and ship it back to the provided return address.
  • Please note that you will be responsible for the return shipping costs, unless the item is found to be defective or damaged.

1.4. Refunds

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the purchase price of the item(s) minus any applicable shipping charges.

Please allow 30 days for the refund to be processed and reflected in your account, as it may vary depending on your financial institution.

  1. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and then place a new order for the desired item.

  1. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

  1. Contact Us

If you have any further questions or concerns about our Returns and Refunds Policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your shopping experience with VB Couture is exceptional.

Note: This Returns and Refunds Policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.

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